Refund policy

✨ Ainselle — Refund & Return Policy

We’re so sorry that your order didn’t work out as expected! At Ainselle, we want every set of press-on nails to feel perfect for you. If something isn’t right, we’re here to help.

📌 If there is a product quality issue

If your item arrived damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

We will take care of everything immediately and provide a replacement or refund at no cost to you.

No return shipping fees, ever — your satisfaction is our priority.

📌 If you would like to return for personal reasons

If you simply changed your mind or prefer a different style, you may request a return within 7 days of delivery.

Because our orders are shipped internationally, a return shipping fee of $10–$15 USD will be deducted from your refund.

(Shipping costs vary by region — thank you for your understanding.)

📌 Conditions for Returns

To be eligible for a return:

• Items must be unused, unopened, and in original packaging

• Used or opened products cannot be returned for hygiene reasons

📌 How to Start a Return

Please contact our customer support team and we’ll guide you through the process.

📧 [order@ainselle.com]